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If, by a coincidence, you are not completely satisfied with your Tucker and Pears purchase, you can return it within 14 days of the delivery date, if it still has all original tags, packaging and if it is in original condition. Tucker and Pears will refund your purchase since we believe, that all of our customers should be 100% satisfied.

Please, be sure to ship the package with tracking and insurance, alongside with a completed merchandise return form see below. We cannot replace packages lost during return shipment if proof of tracking is unavailable. 

The Seller shall be held liable for all defects in the goods pursuant to the applicable laws of the Slovak Republic and the Buyer shall lodge a complaint at the Seller.

The warranty period is 24 months from the date of delivery, unless otherwise specified for exceptional cases. The warranty period shall be extended for a period during which the Buyer could not use the goods due to warranty repairs.

If goods are defective, the Buyer shall have the right to claim for compensation by returning the goods back to the Seller along with a notice of the exercise of right to compensation.